TERMS AND CONDITION 

Identification of the business

Darkwolf
Fijnje Van Salverdastraat 4-3 1065 EA Amsterdam

BTW NL004033913B16 KVK 84989521 darkwolf.ams@gmail.com

Homebakery providing sweet product not containing fresh pastry cream made by eggs. In our environment they get transform many ingredients and can’t guarantee possible contamination or taint, with the follow allergens and not limited to them:
Eggs

Wheat, Gluten
Dairy, Lactose
Soy
Nuts in general (including peanuts, almond, hazelnut, nuts and not limited to this) Mustards

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders concluded between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and they will be sent free of charge as soon as possible at the request of the consumer.

If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be read by the consumer. consumer can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.

In the event that, in addition to these general terms and conditions, specific product or service terms and conditions also apply, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general terms and conditions, the consumer can always rely on the applicable provision that is most favorable to him. is.

If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or are annulled, the remainder of the agreement and these terms and conditions will remain in force and the relevant provision will be immediately replaced by mutual agreement by a provision that approximates the scope of the original as much as possible.

Situations that are not regulated in these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.

Description of the service that your site/app provides

Uncertainties about the interpretation or content of one or more provisions of our terms and conditions must be interpreted 'in the spirit' of these general terms and conditions.

The offer and orders

If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a good assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images and specifications in the offer are an indication and cannot give rise to compensation or termination of the agreement.

Images of products are a true representation of the products offered, on the understanding that the entrepreneur supplies a traditional product that is unique per piece. Each offer contains such information that it is clear to the consumer what the rights and obligations are associated with accepting the offer. This concerns in particular:
the price including taxes;
any shipping costs;
the manner in which the agreement will be concluded and what actions are required for this;
whether or not the right of withdrawal applies;
the method of payment, delivery and execution of the agreement;
the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price;
the amount of the rate for distance communication if the costs of using the technology for distance communication are calculated on a different basis than the regular basic rate for the means of communication used;
whether the agreement is archived after its conclusion, and if so, how it can be consulted by the consumer;
the way in which the consumer, before concluding the agreement, can check the data provided by him in the context of the agreement and, if desired, restore it;
any other languages in which, in addition to Dutch, the agreement can be concluded;
the codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct electronically; and
the minimum duration of the distance contract in the case of a long-term transaction.

The offer in the webshop is valid as long as stocks last and can be changed by Darkwolf. If

the desired product is no longer available from the range in the webshop, the customer can always contact Darkwolf (darkwolf.ams@gmail.com for more information. In the event of (temporary) stock depletion, Darkwolfreserves the right not to
accept an order.

Orders placed by the customer are only final after receipt of an order confirmation by Darkwolf Changes to a placed order are only possible after contact and written confirmation by Darkwolfand, given the artisanal nature of the products offered, this depends on the nature of the desired changes and the production phase the order is currently in.

Darkwolf currently only distributes or supplies its products in the Netherlands. If a different delivery address is specified during the ordering process, Darkwolf reserves the right to cancel the order or refuse delivery.

Payment is made in advance. Orders will only be prepared once Darkwolfhas received approval of the payment transaction by the payment handler. Orders without valid payment made in the name of the registered cardholder will not be accepted or processed.

Canceling the order is only possible if the order has not yet been processed by Darkwolf

Personalization

Personalization is possible and this is only possible for orders of a certain order/size. For more information about the personalization options, please contact Darkwolf.

Additional costs are charged for personalizing the aforementioned products. You can let us know by email to darkwolf.ams@gmail.com whether this is possible.

The customer is, with the exclusion of Darkwolf, responsible for the correctness and completeness of the information provided for personalization. In the event of discrepancies in the information provided, the customer will bear all expenses that may arise from this.

In the case of a personalized order, Darkwolf reserves the right at all times not to accept the order if Darkwolf considers the request not technically feasible or not in accordance with the values and standards applied. Darkwolf will inform the customer of this after receiving the order.

liability

Information on risk allocation, liability, and disclaimers

We exonerate ourselves from any responsibility in the event that the HACCP guidelines are not respected, from the moment the goods leave our company.
we exonerate ourselves from any responsibility for improper use, or failure to apply common sense, and of the regulations in force.

We exonerate ourselves from any responsibility in the event of manumission of the product or wrong storage, or consumption over the date of the shelf life print on the product.

The following terms of use apply to the use of this website www.darkwolf.nl. By using this website you are deemed to have read and accepted the terms of use.

Use of information
Darkwolf strives to always offer correct and up-to-date information on this website.

Darkwolf does not guarantee the completeness, correctness or topicality of the information. The legal information on the website is of a general nature and cannot be regarded as a substitute for legal advice.
No rights can be derived from the information. Darkwolf accepts no liability for damage resulting from the use of the information or the website, nor for the improper functioning of the website.

Specific to prices and other information about products on ww.darkwolf.nl, a reservation for apparent programming and typing errors applies. You cannot claim an agreement with Darkwolf based on such errors.

E-mail
Darkwolf does not guarantee that e-mails sent to it will be received or processed (in a timely manner), because timely receipt of e-mails cannot be guaranteed. The security of e-mail traffic cannot be fully guaranteed due to the associated security risks. By corresponding with Darkwolf by email without encryption or password protection, you accept this risk.

Hyperlinks
This website may contain hyperlinks to third party websites. Darkwolfhas no influence on

third-party websites and is not responsible for their availability or content. Darkwolf therefore accepts no liability for damage resulting from the use of third-party websites.

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal requirements existing on the date of the conclusion of the agreement. provisions and/or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.

Warranty/Guarantee information (where applicable)

In the event of any defects or incorrectly delivered products, action must be taken as stated in the complaints procedure.

The entrepreneur's warranty period corresponds to the shelf life. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:
the consumer has repaired and/or edited the delivered products himself or has had them repaired and/or edited by third parties;
delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly or are contrary to the instructions of the entrepreneur and/or have been treated on the packaging;
defect is wholly or partly the result of regulations that the government has imposed or will impose with regard to the nature or quality of the materials used.

When purchasing products, the consumer has the option to cancel the agreement without giving reasons if the goods have not yet been shipped.
After shipment of the goods from Darkwolf, the right of withdrawal is excluded. Darkwolf revokes Article Cost of withdrawal goods that can spoil or age quickly;

ART. Cost of withdrawal
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or cancellation.

THE EXCLUSION OF WITHDRAWAL

The entrepreneur has excluded the consumer's right of withdrawal due to the short shelf life of the product and the fact that an order is always tailor-made.

Exclusion of the right of withdrawal is only possible for products:
that have been created by the entrepreneur in accordance with the consumer's specifications;
that are clearly personal in nature;
which by their nature cannot be returned;
that can spoil or age quickly;
the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;

Exclusion of the right of withdrawal is only possible for services:
a. relating to accommodation, transport, restaurant business or leisure activities to be

The existence of a withdrawal right (if applicable)

provided on a certain date or during a certain period;
b. the delivery of which has started with the express consent of the consumer before the cooling-off period has expired; and
c. concerning betting and lotteries.

All our pastry are made in an environment where we use the follower allergen and the list is not limited to this:
Eggs
Wheat, Gluten

Dairy, Lactose
Soy
Nuts in general (including peanuts, almond, hazelnut, nuts and not limited to this) Mustards

We don’t guarantee the impossible presence of contamination.

Considering the large amount of intolerance and sickness and dietary requirement or allergies, the consumer need to use the commonsense when consume our product.

Our product are food and they have to be keep and manage by following the food law haccp.
Ours product require to be store in a correct condition in order to preserve the shelf life, Spread need to be keep at 16 degrees with a best before of 4 months not on the direct sunlight and heat sources

Rights of use (if applicable) Intellectual property

All publications and expressions of Darkwolf are protected by copyright and other intellectual property rights. Except for personal and non-commercial use, nothing from the publications and expressions may be reproduced, copied or otherwise made public in any way without prior written permission from Darkwolf

All the brand, recipe, software, images and trademarks are proprietary of the respective owner company.

Terms and Conditions:

Safety information, including instructions for proper use (where applicable)

Terms of delivery of product/service. Conditions of use/ purchase

1. Individuals, aged 18 years or above can make a purchase
   from https://www.darkwolf.nl/Customer will need an active email address and a telephone number which can be used for making a contact as necessary. In case if required, the customer agrees to present a positive ID issued by Dutch/Belgian government (as applicable) as a proof of ownership of the credit card used for making purchase.

2. Customer is solely responsible for providing the correct billing and delivery addresses.

3. Darkwolf is not responsable for undelivered packages in regarding to incorrect/missing/wrongly filled addresses, postcode, house number, etc.

4. Delivery will take place at the delivery address specified by customer during the ordering process. Delivery address must be within the Netherlands.

5. When customer places an order to purchase a product/products
   from www.darkwolf.nl the order represents a non-binding agreement between the seller and the customer. A binding contract between seller and buyer forms only after a complete payment is fully authorized by the payment gateway and the goods are dispatched from our warehouse or kitchen. Any order will be dispatched only after a successful authorization of the billed amount in full.

6. Please note that the email confirmation is only an acknowledgement of the receipt of the order. Any product/products on the same order which we have not confirmed in the dispatch confirmation e-mail, is not a part of that binding contract.

7. Orders cannot be cancelled by customer and are excluded from return.

8. Only the written conversation will be considered for any change of order

   before or after dispatch of goods. Cash refund fee on order cancellation

   does not apply as orders cannot be cancelled.

9. All goods, items or offers shown on our catalogue are subjected to

   availability at any given time and may not be ready in our stock at all the time. If that is the case, we shall notify you with the date of availability by e-mail. We have the right to discontinue any items, goods or offers from the website at any time, and our only liability in such cases will be limited to refund any money paid to us related to those goods or items which we may no longer be able to supply. We will notify you about the same, as soon as possible.

10.We put our utmost efforts to have your order delivered on the delivery date provided in your dispatch confirmation email. However, please note the delivery dates provided by us are only our best estimates and the actual delivery of your order may be later than this date. Any delays made by the delivery service is beyond our control and our liability.

11.In case a parcel is returned undelivered or refused at the time of delivery, we reserve the right to charge the full shipping charges for both back and forth sending of parcels and any other applicable fee and transaction

charges. In such cases, perishable items are excluded from any claims for

refund.
12.Order with incomplete payment or non-payment shall be on hold until a

complete payment is made. In case such orders are not paid with in seven

day, they shall be automatically cancelled.
13.We strive for the highest quality possible. But we can not be held

responsible for the product quality such as, but not limited to, taste, texture, colour etc. of any product as this can be subject to personal taste. In case there is a customer complaint we will do our best to solve the issue. We cannot guarantee a refund on any order that has been placed based on a complaint.

14.Order and the goods become customer’s responsibility and ownership after customer receives them.

15.We reserve the right to adjust prices, goods and special offers at our discretion.

16.We carry the right to modify or discontinue any or all products at any point of time, with or without any prior notice, temporarily or permanently. We bear no liability for any such modification, suspension or discontinuance of any product or services.

17.Deals, gift coupons and vouchers are exclusive and can not be combined and may not be exchanged against cash. Seller reserves the right to discontinue offers and deals at any time without any prior notice. Discounts can not be combined and discounted products may not be eligible for free shipping.

18.Free shipping is considered as offer and is complementary. We may decline to offer free shipping at our discretion.

19.Please note that pictures and images on www.darkwolf.nl are only for illustration purpose. Actual product may look different than that is shown in the image.

20.All item prices are inclusive of 6% or 21% VAT as applicable, unless stated otherwise.

21.We keep the rights reserved to refuse to fulfill an order. If an order is refused for fulfillment, an email communication shall follow.

22.Our entire liability to you does not exceed the order cost you have paid. 23.The website or any portion of the website may not be reproduced,

duplicated, copied, sold, resold, or otherwise exploited for any commercial

or non-commercial purpose without our written consent.
24.You may not frame or use framing techniques to enclose any trademark,

logo, or other proprietary information (including images, text, page layout, or form) of www.darkwolf.nl and its affiliates without a written consent from the seller.

25.All the brand images and trademarks are proprietary of the respective owner company.

26.You may not use any meta tags or any other “hidden text”
utilizing www.darkwolf.nl or its affiliates’ names or trademarks without the written consent of www.darkwolf.nl

27.We reserve the right to change the sale terms and the Return Policy at any time without notifying the customer.

28.The above stated terms and conditions are governed by the Dutch law. Any dispute shall be resolved by resolved by the Dutch court.

Refund policy/exchange/termination of service and related info

All Sales Are Final

Please carefully review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products or services sold through Darkwolf (by telephone website or in person).
Non-Refundable Items or Services

All items or services purchased from Darkwolf are non-refundable unless otherwise specified in writing by Darkwolf. This policy applies but is not limited to:

- Custom-made Items - Sale Items
-

Exceptions to the No Refund Policy

The only exceptions to our No Refund Policy include:
Defective or Damaged Items: In the case of items that are received defective or damaged, please report this within 3 days of receiving the item or in the moment of collection of the item. In such cases, a replacement may be provided at the discretion of Darkwolf.
Wrong Item Sent: If you receive an item different from the one you ordered, please notify to us within 3 days for a possible refund or exchange.
Incomplete Service: If a purchased service is not fully delivered or does not meet the predefined criteria as advertised, a partial or full refund may be considered.
Expired Products: Receiving a product in an expired condition warrants a report to us within 3 days for potential refund or replacement.
Legal Requirements: Following applicable laws, any other conditions or circumstances where we are legally required to offer a refund will be honored.

Cancellation

The consumer can cancel an agreement that has been entered into for a definite period or an indefinite period and which extends to the regular delivery of products or services at any time, taking into account the agreed cancellation rules and a notice period of no more than one month.

The consumer can cancel an agreement that has been entered into for a fixed period at any time towards the end of the fixed duration, taking into account the agreed cancellation rules and a notice period of no more than one month.
The consumer can terminate the agreements referred to in the previous paragraphs:

cancel at any time and not be limited to cancellation at a certain time or in a certain period;

at least cancel in the same manner as they were entered into by him;
always cancel with the same notice period as the entrepreneur has agreed for himself. extension
An agreement entered into for a fixed period and which extends to the regular delivery of products or services will not be tacitly extended or renewed.
duration
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness dictate against termination before the end of the term. agreed duration.

How to Contact Us

For any questions or concerns regarding this No Refund Policy, please contact us at: Email: darkwolf.ams@gmail.com
Phone: +393397525111
We reserve the right to modify this No Refund Policy at any time, effective upon posting of an updated version on our website. Please regularly check with us.

Unless otherwise agreed, the amounts owed by the consumer must be paid within 14 days, if not decide differently in the accord. In the case of an agreement to provide a service, this period commences after the consumer has received confirmation of the agreement.

When selling products to consumers, an advance payment of more than 50% may never be stipulated in general terms and conditions. If advance payment has been stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the agreed advance payment has been made.

The consumer has the obligation to immediately report inaccuracies in payment details provided or stated to the entrepreneur.

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer lives abroad.

The Vienna Sales Convention does not apply.

Info related to methods of payment

Any additional applicable terms

Additional or deviating provisions from these general terms and conditions may not be to

the detriment of the consumer and must be recorded in writing or in such a way that they

can be stored by the consumer in an accessible manner on a durable data carrier.

Date 25-03-2024